NS Heating and Plumbing Need a heating engineer? Call us on: 07882 275 582

Terms & Conditions

  1. On completion of works, a completed form with signature will constitute formal acceptance of the satisfactory completion of the works.
  2. Receipt of the customer’s acceptance of the estimate in writing shall be obtained. Unless otherwise stated the contract price is based on the cost of labour, materials and all necessary services at the date of the estimate, and any increases or decreases in any such costs shall be a net addition or deduction from the contract price. VAT will be charged at the rate current at the time of the invoice.
  3. If materials additional to those required by the estimate are supplied because of additions, alterations or unforeseen issues to the contract works requested by the customer, these will be paid at an additional price to the contract price.
  4. NS Heating and Plumbing Ltd shall not be responsible for any damage to any fixture or fitting (other than damage proved to be due to negligence on the part of NS Heating and Plumbing Ltd), and the customer shall indentify NS Heating and Plumbing Ltd against any claim for such damage.
  5. The expression ‘Fixtures and Fittings’ shall include without prejudice to its generality, pipes, cables, furniture, furnishings, internal plaster, paintwork and decorations.
  6. The price estimated will not include for making good any decoration disturbed by finishing the work involved.
  7. Where relevant, the written consent shall be sought of any owner / occupier of adjoining property for the purpose of carrying out the works.
  8. No retention by the customer may be deducted from any payment due in respect of any work completed.
  9. All materials, components remain the property of NS Heating and Plumbing Ltd until any outstanding monies are paid in full after completion of the works.
  10. All payments to be made in full within twenty eight days of date of invoice. Failure to settle outstanding accounts in full will result in additional administrative charges applied.
  11. Any Power flushing will require a disclaimer to be signed prior to any work commencing
  12. After 28 days a late payment fee of £50 will be added to any invoice
  13. Further non-payment will result in county court judgement; we reserve the right then to charge interest on this amount.
  14. We only fit parts after we have had your approval for us to do so, we never fit a part unless it is needed and approved by you. All of the parts we supply and fit we guarantee for 12 months for your piece of mind. From the date of repair, this is not a rolling breakdown policy (if the same issue occurs within the specified 12 month period we will repair free of charge and guarantee it to the end of the original 12 month period only. NOT a further 12 months.)
  15. Guarantees only apply to breakdowns after repair being attended by NS Heating & Plumbing Ltd any boiler worked on after repair by another engineer for the suspected same issue will render the guarantee void.
  16. Repairs to Gledhill appliances will be charged at the company hourly rate for Gledhill appliances, which will include travel, plus parts and VAT
  17. By booking our company for a repair you agree to our terms and conditions.